We ship week days only - Monday to Friday. All orders received prior to 2pm will be shipped the same day. Orders placed after 2pm on Friday will ship the following Monday, excluding UK public holidays.
We use Royal Mail 2nd class signed for service which is a flat rate fee of £3.45. Orders over £40 are dispatched FREE.
Please note your order will need to be signed for.
Please allow 3-5 working days for delivery after the dispatch date.
We use Royal Mail as our main carrier and we work within their published guidelines as well as complying with the EU distance selling regulations. Royal Mail will not consider any item of post lost until 10 working days have passed for UK deliveries. We work within the guidelines published by Royal Mail for delayed or lost post and are unable to provide a replacement dispatch or refund until this time has passed.
Working days are calculated as Monday-Friday excluding weekends and public holidays. Once these time periods have lapsed we will issue a replacement parcel or refunds for products that are no longer available, this is processed upon receipt of a signature signed declaration of non receipt.
We are unable to replace or refund any order that has not been reported to us as not received past 30 days of the estimated delivery timescale. If you have been issued with a declaration of non receipt this must be signed and returned to us within 7 working days.
If you wish to return your item, you may cancel your order within 14 days following the date of delivery. We will provide a refund following receipt of the returned and inspected goods.
We only accept returns on products and items that are unused/untested, in re-saleable condition and complete with any manufacturer packaging it was supplied in. All refunds are processed within 5 working days of notification of receipt of returned items. Any item that is faulty must be reported to Cocktail Cosmetics in writing within 7 days of receipt of order. We do not refund original or return postage charges unless the item received is damaged, or the item received is incorrect from the option of product or option of shade that is selected and appears on your order.
We refund the cost of second class recorded delivery only. Any item reported as defective will be replaced with the same product only, upon its return.
Any product reported as defective will need to be returned to us before it is replaced. We recommend using a tracked service to return your item as Cocktail Cosmetics is not responsible for your return if not received.
Parcels that are returned to us that have not been collected from post sorting offices will refunded upon return, refunds are processed within 3 working days of receipt Monday-Friday. Parcels returned to due to incorrect delivery information provided to us will be refunded upon return, refunds are processed within 3 working days of receipt Monday-Friday.
It is the responsibility of the buyer to provide correct delivery information, we shall not be held liable for any delays in delivery due to incorrect delivery information supplied to us.